The company with the name “BRING IT BACK I.K.E” and the distinctive title “BRING IT BACK”, hereinafter the “Company”, or “we” or “bring it back”, is a Private Capital Company established and operating under the Greek laws, with its registered office at 15 Theanous Street, with A. P.O.M. 801775075, D.O.Y. A’ ATHENS and GEMI number 163097501000, created and operates the website bringit-back. com, hereinafter referred to as the “Website” and the corresponding mobile phone application (hereinafter referred to as the “Application”), as well as any information or data (e.g. documents, files, texts, graphs) contained therein, hereinafter referred to as the “Material”, for the purpose of placing food orders of consumers/users, hereinafter referred to as the “Users”, from cooperating restaurants and shops of sanitary interest, but also other consumer products from cooperating businesses.

The use of the Website and the Application, the services offered through them and the Material, are subject to these Terms of Use, as in force at any given time, which constitute the agreement between the Company and any person visiting the Website and the Application regarding their use. Access in any way to the Website and Application and use of them (including simple navigation on them) indicates the User’s unconditional acceptance of the Terms of Use, as in force at any given time. If the User has registered on the Website or the bring it back Application, we may use his/her contact information to send informative emails, in accordance with the provisions of L. 4624/2019, Law 2774/1999, the decisions and instructions of the Personal Data Protection Authority and the General Data Protection Regulation – Regulation (EU) 2016/679 of the European Parliament (GDPR). For more information about the use of your personal data by bring it back see our Privacy Policy.

The Website and the Application, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access and use this Website, the Application and their content elements. This license in no way constitutes a transfer of title or right to the website, app and their components and is subject to the following restrictions: (1) you must retain on all copies of the website, app and their components all copyright and other proprietary notices; and (2) you may not modify the website, app and their components in any way or reproduce or publicly display, or distribute or otherwise use, the website, app and their components in any way, including, but not limited to, in any manner whatsoever.

Use of the Website/Application by minors

By accepting the Terms of Use, the User expressly declares that he/she is an adult over 18 years of age, who has read, understood and fully accepted the Terms of Use.

Create an Account on the Website/ApplicationΔημιουργία Λογαριασμού στο Διαδικτυακό Τόπο/ Εφαρμογή

To use the bring it back services, you will need to create an account on the Website or the App. To complete your registration, we will ask you for certain personal information, such as a valid email address, mobile phone number and unique password. Your unique password must not be disclosed to anyone and you agree to keep it secret at all times. You are solely responsible for protecting your password.

You are required to provide us with complete and accurate information for the proper processing of your orders, including your delivery address and contact details.

You can delete your account from your profile on the Website or the App. We reserve the right to restrict access to the Website or the Application or delete an account, if we reasonably deem it necessary, including, but not limited to, if we believe that:

  • Someone other than you is using your bring it back account, or
  • You have engaged in any activity or conduct that violates these Terms and our policies or engaged in any activity or conduct that we consider, in our sole discretion, to be an abuse of our services.

Personal Data Protection

Our goal is to offer you an amazing experience through our Services based on trust, transparency and honesty. When you visit our Website and our Application, register or place an order, we collect, use, process and disclose your strictly necessary personal data in accordance with these Terms of Use and our Privacy Policy. We encourage you to read our Privacy Policy in order to be informed about our procedures regarding the protection of your personal data.

Restrictions on the marketing of products

Some of the products we offer on our Website and App are subject to market restrictions, depending on applicable European and Greek legislation. These restrictions include an age limit for the purchase of alcohol/alcohol products, tobacco and other goods that we reserve the right not to supply to you based on the relevant legal requirements in force.

Alcohol/ Alcoholic Products

You must be over 18 years old and have full legal capacity to buy alcohol-containing products.

Our Company reserves the right to cancel any order immediately and without notice if it finds that the order has been placed by someone who is not legally entitled or is under the age of eighteen (18) years.

In addition, our Company, our affiliates and distributors reserve the right to:

  • ask for valid proof of your age (e.g. ID card) before delivering alcoholic products,
  • refuse delivery if you cannot prove that you are at least 18 years old,
  • refuse delivery to any person if they reasonably consider that delivery of the goods would violate a provision of law.

Tobacco or Vaping Products/Hemp Products

Our Company in no way encourages the use of nicotine, cigarettes and tobacco or vaping products. If a User is not already a smoker and addicted to nicotine, he/she should not order these products through our platform from the company that sells them.

Tobacco or vaping products or cannabis products are intended solely for smokers over the age of 18 and are in no way intended for use by non-smokers, children, pregnant women, people with allergies or health problems.

Our Company reserves the right to cancel any order immediately and without notice if it finds that the order has been placed by someone who is not legally entitled or is under the age of eighteen (18) years.

In addition, our Company, our affiliates and distributors reserve the right to:

  • ask for valid proof of your age (e.g. ID card) before delivering tobacco, vaping or cannabis products,
  • refuse delivery if you cannot prove that you are at least 18 years old,
  • refuse delivery to any person to any person if they reasonably consider that delivery of the goods would be in breach of any provision of law.

Limitation of Liability

The Company, its employees, or other representatives or agents, shall not be liable, under any circumstances, for any consequential, incidental, indirect, special damages or expenses or penalties, including, but not limited to, lost profits, business interruption, loss of information or data, or loss of customers, loss or damage to property, and any third party claims arising out of or in connection with the use, copying, or presentation of this website or its contents or any other linked website, regardless of whether the Company had notice, knowledge or should have known of this possibility.

The Company, its employees, or other representatives or agents, has no responsibility for the quality, preservation, storage and control of the food and products displayed on the Website and the Application and sold by its partner restaurants, health food stores and other businesses.

The cooperating restaurants, health shops and other commercial enterprises that cooperate with the Company, are responsible for issuing and maintaining in force by the competent authorities all licenses or approvals or certifications required by law for their operation, as well as for ensuring that the products they sell are legal and comply with all legal requirements regarding them.

The partner restaurants, health shops and other businesses that cooperate with the Company are responsible for the preparation, condition and quality of the goods. The partner companies are responsible for the delivery of your orders in cases where the orders are delivered by them. Bring it back is not liable for any loss or damage arising from your contractual relationship with the Seller, i.e. the company selling you the products. The details of these businesses are listed on our Company’s platform and on the retail receipts you receive upon delivery of your orders.

The cooperating restaurants, health shops and other businesses that cooperate with the Company are responsible for processing solely for the purpose of preparing and delivering the orders, in cases where the delivery of the orders is carried out by them.


In addition to their exclusive responsibility for the quality, preservation, storage and control of the food and products they sell through bring it back, restaurants, health shops and other partner businesses are also responsible for the accuracy and completeness of any necessary labelling and descriptions regarding the ingredients and allergens contained in their menu items.

Bring it back does not guarantee that the products sold by the partner companies do not contain allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the store immediately before completing your order.

Restrictions on offering different terms in other media

In some cases, our Company may limit the ability of its restaurants/partner businesses to offer different prices on their own websites, so that our Users are not charged higher prices than those of each partner business for the same products on its own website and benefit from the efficiencies created by our platform in terms of reduced cost searching, increased choice and high levels of service. We are constantly investing in developing and improving our platform to attract consumers. Restrictions can help prevent parasitism problems and balance the benefits provided to restaurants/affiliates from entering our platform, for their visibility and cost savings of their business, against our Company’s investment, so that we can continue to offer and improve our services to our Users.

How to promote your business on our Website/application

The order in which restaurants or partner stores appear on our Website/Application is determined by the so-called “live algorithm”. The final display position of a restaurant or store is subject to a combination of a wide variety of factors, the most important of which are the distance of the store from the User’s location, the rating of the quality of the food by our Users, the acceptance of payment of orders with Cards, the popularity of the restaurants and the new restaurants that we display in this category in order to make them known to the Users. Besides, the filters used by our Users affect the classification on a different basis from our list. Finally, we allow partner businesses to buy an improved location in order to receive more orders, but this location is always proportional to the order based on, for example, distance, reviews, popularity of the restaurant, etc.

As all factors are constantly changing, so is the way the stores are displayed on our Website and App.

Right of withdrawal against the cooperating undertakings

According to the law, you may at any time within 14 calendar days from the day you received the products you ordered, withdraw for any reason from the sales contract you entered into with the partner business (except in the cases and restrictions listed below).

It is clarified that this article is for information purposes regarding the possibility to withdraw and any restrictions depending on the returned product, as any exercise of the right of withdrawal on your part is against the business selling the products and not against bring it back which merely acts as an intermediary for this sale.

You may exercise your right of withdrawal by any of the means provided by law, in any case you will be deemed to have legally exercised this right if you send the return form, or if we receive your other clear statement of withdrawal by other means (by post, by email, by telephone contact with the Customer Service Department).

Immediately after exercising your right of withdrawal, you must return the products immediately without undue delay and in any case within 14 calendar days from the date of your declaration to exercise your right of withdrawal.

Control of products on receipt

We recommend that upon receipt of the order you carefully check the condition of the products, the intact packaging and any expiration date. If you find any problem you have the right to withdraw in accordance with the provisions of these terms of use.

Restrictions on the Right of Withdrawal

The right of withdrawal applies only to standard products returned in exactly the same condition as received, without the contents having been tampered with or the original packaging having been opened, accompanied by the retail sales receipt.

The right of withdrawal cannot be exercised in the following cases:

  • For foods that have been cooked or that require preservation
  • Personal hygiene products
  • For perishable products that are perishable or expiring soon, unless they are promotional products because of the short expiry date and are otherwise defective
  • Sealed products which are not suitable for return for health or hygiene reasons and which have been unsealed after delivery.
  • Preferential foods and milk
  • Any other products listed on the special withdrawal form available on our website, depending on the partner company selling the products and the type of product.

Correction, Modification or Deletion of Information

The Company allows its Users to correct, change, complete or delete data and information that they have submitted to bring it back. If you choose to delete a piece of information, bring it back will act to delete this information from its files immediately. For the protection and safety of the User, the Company will try to make sure that the person making the changes is indeed the same person as the User. To access, change or delete your personal data, to report problems regarding the operation of the website or to make any query please contact the Company via or by e-mail at Changing or correcting your personal data can also be done via the bring it back registration page. Please note that we will do everything possible to protect your personal data, but the protection of your password to our website is also up to you. For more information about protecting your personal data please read our Privacy Policy.

Security of transactions

The Company is committed to ensuring the security and integrity of the data it collects about the Users of its website. The Company has adopted procedures, which protect the personal data that Users submit to its website or provide by any other means (e.g. by telephone). These procedures protect Users’ data to the maximum extent possible from any unauthorized access or disclosure, loss or misuse, alteration or destruction. They also help to certify that these data are accurate and used correctly.

Donations via bring it back

At bring it back we recognise our responsibility to give back to the community. With the initiatives we take from time to time, we help raise money for an important cause that benefits society as a whole, such as providing free food or equipment to children and people in need or to meet emergency or urgent needs.

Our users can offer through our platform the amount they wish to donate, which is indicated each time on the platform, to our partner official organizations or recognized non-profit organizations. Bring It Back never keeps money paid by users for its own purposes, but always hands it over to the official organisation it works with for the needs of the community. Official receipts are always available for the total amount of money raised each time, and the organisation or recognised non-profit association that receives it certifies its receipt.

Environmental fee

From 1.1.2022 according to the Law. 4736/2020 imposes on consumers the payment of an environmental fee of four (4) euro cents per type of disposable plastic, if used as food and beverage packaging when sold by catering and retail businesses. It is noted that the plastic cover or lid is considered a separate product, for which the levy is levied separately.

From 1.1.2021 according to the Law. 4685/2020 requires consumers to pay an environmental fee of seven (7) euro cents per piece of plastic bag, with the exception of biodegradable plastic carrier bags. Possibly from supermarkets, butchers, etc. there will be a higher charge for the carrier bags used by these companies, which will be reflected when you place your order.

Our Company encourages its partner companies to not use plastic and to choose environmentally friendly solutions. In any case, the responsibility for selling and charging the bags and plastic items belongs to the cooperating stores that sell the products and the corresponding charge must be indicated on the issued sales document of each company.

Changes to the Terms of Use

The Company reserves the right to change or modify the applicable terms and conditions for the use of the Website and the Application at any time. Such changes, modifications, additions or deletions to the terms and conditions of use will take effect immediately upon their posting or notification. Your continued use of the website after such change or modification will be deemed to constitute acceptance of such changes, modifications, additions or deletions. The Company may, at any time, terminate, change, suspend or discontinue any individual function of this Website and the Application including the availability, presentation or description of any product or service.

The use of the Website and the Application is subject to the Terms of Use in force at the time of the use of the services offered by the Company.

Periodic Changes

The Company constantly expands, updates and improves its Website and its Application, as well as the related products and services and renews these terms of use accordingly. We recommend that you read the terms of use periodically in order to be informed of any changes in their content. The terms of use may be modified without notice to Users.

Applicable law and jurisdiction

These Terms and Conditions of Use and any amendments thereto are governed by Greek law. For any dispute that may arise from this agreement and which cannot be resolved out of court, the courts of Athens shall have jurisdiction. All rights and remedies under the Terms of Use are cumulative and do not exclude other rights and remedies provided by law or other agreement.

If any provision of these Terms of Use is held invalid by any court of competent jurisdiction, the invalidity of such provision will not affect the validity of the remaining provisions of the Terms of Use, which will remain in full force and effect.


For any questions or clarifications regarding the Company’s services, please contact